The turnaround time on your order with Dragonfly Garment & Design starts when you’ve paid a 50% deposit and we have all the information required to complete your order: all garment styles and sizes or product number(s), artwork, shipping info, etc. Delay in receipt of any of this information can result in production delays. Complex orders or extras may increase turnaround. Delay in approval of mock-ups can also result in production delays.
If you have a deadline for your order, you must let us know when placing your order. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request.
Any circumstances out of Dragonfly Garment & Design’s control: weather delays, garment or shipping errors by the supplier, etc., may also require more time and are not factored into the initial turnaround time estimate.
Screen printed items: 12 pieces, of the same design
Embroidered items: 6 pieces, of the same garment style and design
Promotional products: minimums vary
All files must be 300 DPI or vectored format, and all text must be converted to outlines. Dragonfly Garment & Design will not be responsible for poor quality printing due to poor artwork, and is not responsible for misspellings, errors, or issues in your art file. If artwork needs to be created or repaired, our graphic designers can provide with this service for $30.00 per hour, billed in 15-minute increments.
Art Approval | Order Proofing
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, placement of the art and accuracy of artwork by the customer. All orders are to be approved via a digital estimate through email. It is very important to look over every detail of the mock-up and estimate. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
We don’t charge set-up fees (screen fees). Please note that by default we will use the same set of screens per design ordered; meaning the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different item sizes, please let us know ahead of time. We can accommodate this request at an additional charge of $15.00 per screen.
Out of Stock Items
Dragonfly Garment & Design is not responsible for items that are out of stock. All garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before proceeding with production.
Collar, Seam & Hoodie Printing
Although Dragonfly Garment & Design has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. We will not print over the zipper, pockets or uneven surfaces of a hoodie. The print will be too inconsistent and will not be considered acceptable goods.
Specific Measurements When Printing
There is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide but not all shirts will hit exactly at 2”. Prints may be off as much as an inch in either direction. This will not be considered a misprint, and will not be reprinted, credited, or refunded.
50% deposit of your order total must be paid before the order begins (unless otherwise approved by Dragonfly Garment & Design). The remaining 50% is due when your order is picked up. Unpaid orders will not be released.
Changes to Your Order After Payment
Any changes made to your order that is not due to a stock issue will be subject to a change fee of $25.00, in addition to the additional costs to make the changes. Any changes to your order after it’s been placed will delay your order, even if you have paid a rush fee and/or have given us a required date.
Cancellations & Restocking Fees
Cancellations made after an order has been placed will be subject to a 15% restocking fee, plus any additional fees required to cover services already rendered. No cancellations will be accepted once production has begun on the order.
Dragonfly Garment & Design will do everything we can to meet any must-have dates, but we cannot guarantee it. Rush fees may apply. Customers may be responsible for any expedited shipping charges associated with the order.
Dragonfly Garment & Design cannot be responsible for any shipping delays caused by the shipping company.
Under-Runs & Spoilage
Due to the nature of this business, Dragonfly Garment & Design will not be responsible for under-runs or spoilage, up to 10% per design. Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).
Dragonfly Garment & Design will not, at any time, be responsible for any lost profits on items shorted from your order.
There will be a $30.00 returned check fee.
Dragonfly Garment & Design is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturer of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Dragonfly Garment & Design will not be responsible for your satisfaction with the garments printed on, or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs, but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, please reach out to us for assistance.
Quality Assurance, Claims, and Reprints.
We try to check every garment as it comes off the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72-hour window from the time you receive the goods to notify us of any issues with the order. Dragonfly Garment & Design will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Dragonfly Garment & Design also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer.
Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email email@example.com to submit your claim. If Dragonfly Garment & Design is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds but will gladly reprint any production errors that exceed the spoilage rate.